The Administrators, Inc. (TAI) has provided this convenient Frequently Asked Questions (FAQ) list to help you quickly get the answers to the questions that you have. If you still need assistance after browsing this section, contact us and we will be happy to assist you!

Click on a FAQ header to view all questions and answers, or click on a specific question to be taken directly to the answer.

Associations and Other Groups FAQ

• What is the cost benefit to us for using your management company instead of managing our own group?
• How will our financial assets be managed?
• How do you set your fees - retainer? time/hourly base? or by project?
• Is there a conference room or other space at TAI for board or committee meetings?
• What are the strengths of your association management company?
• Will my association have a dedicated executive or be assigned to a team that performs a range of functions for multiple clients?
• What services are provided by The Administrators, Inc.(TAI)?

Insurance FAQ For Members

• Do you have insurance plans for a one person business?
• Can I add another product line for my employees to use through my company?
• How do I change my insurance?
• What can I do about this unpaid claim?
• I lost my insurance card. How do I get a new one?
• My company name has changed. What do you need to change your records?
• How can I find out more about Independence Blue Cross' Healthy Lifestyles wellness program?
• How do I remove a spouse or other dependent from the insurance?
• How do I add a newborn child/spouse/other dependent to the insurance?
• Am I required to offer COBRA to an employee that is leaving?
• How do I terminate an employee from our insurance plan?
• How do I add an employee to my company's insurance?
• I have Concordia Flex Dental, what dentist do I go to?
• How do you protect my private medical information?

Agent FAQ

• How is this service different from that of any other sales organization that submits directly to the insurer?
• And that’s different from your competitors?
• What is my involvement in the application process?
• What if the insurer has additional questions prior to approval?
• How do you protect my business?
• Are there any reductions in commission for any of your services?
• Are there any other charges I will be assessed?
• I have been offered some very high commissions on health insurance. Will you match that?